Exchange & return.

We naturally hope you are satisfied with your Rambler product. Still, it may happen that you want to return or exchange a purchase. Below we explain how this works.

Returns

Did you, as a consumer, buy a product via our webshop? Then you generally have 14 days after receipt to notify us that you wish to withdraw from your purchase. You do not need to give a reason for this.

Would you like to return a product? Then within these 14 days send an email to contact@rambler.company with your name and order number. We will then send you the information needed for the return.

After you have registered your return with us, you have another 14 days to return the product.

You may inspect and assess the product during the withdrawal period as you would be able to in a shop. We ask you to handle the product carefully and, where reasonably possible, return it in its original packaging.

When a product has been used more than necessary to assess its nature, characteristics and functioning, and has thereby decreased in value, we may charge this decrease in value.

Return costs

The costs of returning a product are at your own expense, unless the product was delivered incorrectly, damaged or defective and the cause of this lies with Rambler.

Please note that, due to their size, our Rambler wagons cannot always be returned via a regular parcel service. As a result, the return costs may be higher than for a standard parcel. Feel free to contact us if you would like more information in advance about the options and expected return costs.

The risk of the return shipment lies with you until we have received the product. We therefore advise you to package the shipment well and keep a proof of shipment.

Refund

After your withdrawal we refund the purchase amount and, when the complete order is returned, the original costs of standard delivery.

We pay no later than 14 days after you have registered your return with us. We may wait with the refund until we have received the product or until you can demonstrate that the product has been returned.

The refund is generally made using the same payment method you used for your order.

Exchange

Would you rather exchange a product for another product? Then contact us within 14 days of receipt at contact@rambler.company.

We are happy to look at the options together. When there is a price difference between the original and the new product, we settle this with you before we ship the replacement product.

The costs of returning and re-shipping in the case of a voluntary exchange are generally at your own expense. Of course we will inform you in advance about any additional costs.

Exceptions

The statutory right of withdrawal may not apply in certain cases. This applies, for example, to products made specially according to your specifications or clearly personalized for you, insofar as these products fall under the statutory exception to the right of withdrawal.

For business purchases, the statutory right of withdrawal for consumers does not apply. Did you order on behalf of a childcare organization, school, company or other organization and would you like to return or exchange a product? Then contact us. We are happy to look at what is possible.

Received a damaged or wrong product?

That is of course not the intention. Did you receive a damaged, defective or wrong product? Then contact us as soon as possible at contact@rambler.company.

Preferably state your order number and, if possible, include some photos. This way we can quickly assess your report and find a suitable solution together.

Questions about returns?

Do you have questions or are you unsure whether your product can be returned? Feel free to contact us:

Rambler Restart B.V.
Vlotlaan 507
2681 TW Monster
Netherlands

Email: contact@rambler.company
Website: ramblerwagons.com